Resort Policy
Terms & Conditions
- FOR DAY-TOURS, WALK-INS ARE WELCOME BUT RESERVATIONS ARE ENCOURAGED; WE PRIORITIZE OVERNIGHT GUESTS, THEREFORE, DAY-TOURS ARE LIMITED.
- BRINGING IN OUTSIDE (COOKED) FOODS & BEVERAGES ARE SUBJECT TO CORKAGE FEES. ( Depends on the volume of food-Minimum of P500.00, and an increment of P50.00 per Guests/Pax).
- LIQUORS AND OTHER ALCOHOLIC BEVERAGES ARE SUBJECT TO CORKAGE FEE OF 50% OF THE TOTAL AMOUNT.
- CMAYA GARDEN RESORT MANAGEMENT HAS NO LIABILITY FOR THE LOSS OR THEFT OF GUEST’S PERSONAL BELONGINGS.
- IF GUEST BECOMES ILL OR INJURED, THE RESORT CAN HELP IN THE PROVISION OF MEDICAL ASSISTANCE OR, AS THE CASE MAYBE, TO ARRANGE FOR THE GUEST TO BE TAKEN TO HOSPITAL. ALL AT THE EXPENSE OF THE GUEST.
- CMAYA GARDEN RESORT SHALL NOT BE RESPONSIBLE FOR ANY ACCIDENT THAT WILL RESULT TO INJURY DUE TO CARELESSNESS AND/OR REFUSAL OF THE GUEST TO FOLLOW THE INSTRUCTIONS, POLICIES AND GUIDELINES.
- THE RESORT MANAGEMENT IS NOT RESPONSIBLE FOR ANY DAMAGE TO OR LOSS OF THE VEHICLE OR ANY ITS ACCESSORIES OR ITEMS LEFT THEREIN.
- NO VANDALISM, LITTERING, DISPOSE YOUR TRASH PROPERLY AND REGISTERED GUESTS ARE OBLIGED TO PAY FOR THE LOSS OR DAMAGES OF THE RESORT’S PROPERTIES CAUSED BY THEMSELVES, THEIR FRIENDS OR ANY PERSON TO WHOM THEY ARE RESPONSIBLE.
- NO VIDEOKE ALLOWED. REFRAIN FROM SCREAMING, SHOUTING AND/OR YELLING OR ANY LOUD SOUND AND NOISE ,SO, THEY ARE NOT TO DISTURB THE OTHER GUESTS ACCOMMODATED IN THE RESORT. GUESTS ARE TO OBSERVE PEACE AND QUIET BETWEEN 10:00PM TO 7:00 AM.
- IT IS AGREED THAT THE GUESTS WILL CONDUCT HIM/HERSHELF IN A RESPECTABLE MANNER AND WILL NOT CAUSE ANY TROUBLE OR ANNOYANCE, DISTURBANCE OF PEACE AND SAFETY WITHIN THE RESORT PREMISES, OTHER PERSONS, EMPLOYEES OR OTHER GUESTS. THE MANAGEMENT HAS THE RIGHT TO REQUEST ANY GUEST TO VACATE THE PREMISES WITHOUT PREVIOUS NOTICE AND WITHOUT ASSIGNING ANY REASON WHATSOEVER, AND THE GUEST IS OBLIGED TO PAY FOR ANY LOSS OR DAMAGES RESULTING TO INJURY AND HARM TO THE PERSON’S DIGNITY AND SHALL BE BOUND TO VACATE WHEN REQUESTED TO DO SO.
- STRICTLY OBEY RULES VISIBLE AT THE POOL AREAS; CMAYA GARDEN RESERVES THE RIGHT TO REFUSE GUESTS FROM ENTERING THE PREMISES THAT DO NOT FOLLOW RULES. WE DESERVE THE RIGHT TO IMPLEMENT ADDITIONAL RULES AND REGULATIONS FOR THE SAFETY OF EVERYBODY.
- STRICTLY NO PETS, FIREARMS AND DEADLY WEAPONS ALLOWED.
- GRILLING IS NOT ALLOWED AT THE RESORT AREA.
- SMOKING/VAPE OR ANY KIND OF SMOKING IS NOT ALLOWED IN THE WHOLE RESORT. WE HAVE A RESERVED PLACE FOR SMOKING AT THE OUTER END OF THE RESTAURANT WHERE YOU CAN SMOKE. ANY ONE CAUGHT SMOKING OR IF THERE IS ANY EVIDENCE OF SMOKING, A PENALTY CHARGE OF PHP2,000.00 WILL INCUR.
- GUESTS ARE OBLIGED TO OBSERVE THE PROVISIONS OF THESE POLICIES AND GUIDELINES. IN THE EVENT THAT A GUEST IS IN BREACH OF THESE POLICIES, THE RESORT MANAGEMENT HAS THE RIGHT TO RENOUNCE THE AGREEMENT ON THE PROVISION OF ACCOMMODATION SERVICES BEFORE THE AGREED PERIOD HAS ELAPSED.
- FOR EVENT & EXCLUSIVE USE
· OUTSIDE (COOKED) FOODS ARE ALLOWED WITH NO CORKAGE FEES FOR EXCLUSIVE EVENTS/USE.
· TO GUARANTEE YOUR RESERVATION, WE REQUIRE 50% DOWN PAYMENT.
· THE RESORT IS ONLY AUTHORIZED TO ACCOMMODATE PROPERLY REGISTERED GUESTS. A VALID GOVERNMENT-ISSUED ID CARD MUST BE PRESENTED UPON RESERVATION. MUST BE 18 YEARS OF AGE TO REGISTER.
· CANCELLATION POLICY (Room Accommodation):
- All reservation/down payments are Non-Refundable. The Client/Guest is allowed to rebook the reservation at least 120 Hours (5 Days) prior to guest’s Check-in date and time, subject to room availability and rate with 1 Year validity from the reservation date, otherwise all reservation/down payments or 50% of the total amount of the booking (cost of room and per guest) will be forfeited and it will serve as the cancellation fee.
- Change of Room type is allowed at least 120 Hours (5 Days) prior to guest’s Check-in Date and time, but subject to room availability and rate.
- Please note that any change/adjustment in the guest’s reservation/booking, may change the rate and will require a charge or a fee of Php1, 000 or 20 % (for Individual) 25% (for a Group of 20 pax and above) of the total amount of the booking, whichever is higher. The purpose of the charges or fees imposed serve as compensatory damages or as a way of recovering lost revenue. The resort won’t able to offer to other clients/guests inquiring about the room on the same date, since it is already been booked and provided to the guest the reserved accommodation/room.
- In case of Cancellation or No-Show of the guest, the reservation/down payment of 50% will be forfeited. If rooms were not occupied or the guest did not arrive within 12 hours from check-in time, No-Show will be applied, unless prior arrangement has been made. In case the guest arrives and checked-in 10 hours prior to the check-out time, the room rate for one night stay shall apply, and the booking for the remaining time shall remain valid.
- No cancellation fees for Unforeseeable Circumstances, like Act of God etc. that determined by the resort, re-bookable but non-refundable.
IN CASE OF DISPUTE, CMAYA GARDEN RESORT RESERVES THE RIGHT TO MAKE THE FINAL DECISION.
